Welcome to our FAQ section.
In this section you will find the answers to the most frequently asked questions that we get from our customers.
But first we'd like to provide you with the basic information about our website.
- We are happy to offer you the best games for Windows and Macintosh platforms.
All of them are offered on the try before-you-buy basis. We appreciate your interest in games that's why our primary
task is to always give you a chance to try our products by downloading them for free and buy them afterwards.
Please make sure you know what you are going to buy.
- When ordering the games, please specify YOUR FIRST NAME AND LAST NAME only. NO MIDDLE NAMES OR DEGREES
ARE REQUIRED. This will help you avoid getting wrong codes in the future. Thank you in advance.;)
1. Download, order and registration process
Q. Is the support really free? How long will I wait for the answer?
A. Yes, our support is absolutely free, we are glad to answer any questions and to help you
to fix any problems. Do not hesitate to apply to us for assistance and feedback, comments and suggestions.
We pay a great attention to each letter and try to answer as quickly as possible (normally - the very same day).
Sometimes there are a lot of letters so the delay can be 2 business days at most. We are sorry and try to do our
best. Please resend your letter if we didn't reply to you within 2 days - it means we did not receive your letter.
Q. How do I download the game?
A. To download a game you have to click on the download link. Once you do that you'll get a window asking
whether you'd like to open or save the file. Choose 'Save' and specify the directory where you'd like to save it.
After the download process is completed successfully you'll be asked whether you want to open the downloaded file.
Choose 'Yes' to launch the game setup process. To install the game, follow the installation instructions that will
be shown to you. Please, note that all games you have downloaded from our website are automatically installed to
the following folder on your PC: C:\Program Files\Gameyard.com
Q. I have downloaded the game and as I tried to run it, I got the message that my files are corrupted.
A.Please note that 'corrupted files' message comes up when the file download process has not been completed properly.
Please, read the previous answer and follow the instructions. Make sure that the download process has been
completed - wait until "Download complete" message appears.
Q. I'd like to get the full version of the game. How do I go about it?
A. All the games available at our website are "try before you buy" games, i.e. you may always download
them first and try them for free during the evaluation (trial) period. In most games it lasts for 60 minutes.
So, you may always download the game before you try it and if you like, you are always welcome to get the full
version of the game either by clicking on the Buy link from the game or from our website. Please, find all
the download and buy links for the Windows games here: /games.html
Q. I registered and paid. What now?
A. As soon as your payment is completed you will receive an e-mail, containing your License name and code.
Now you need to enter those details into the game.
To enable the game full version you needn't go to the site! Please, follow the instructions:
- Launch the game trial version.
- Go to the Help window (click the button in the right top corner with the symbol '?') or the Main Menu (it depends on the game)
- Click the 'Register' button
- It will take you to the form with fields for Name, Email and Code.
- Fill them and click the button OK (Yes).
- Please, enter the exact license information. Use clipboard (Ctrl-C to copy, Ctrl-V to paste) to escape the misprints.
Make sure you have the latest version of the game
- Should you need to download or buy the game for Mac - please, be sure to use the correct download and purchase
link for your device. Registration codes for our Mac are shorter than those of Windows games.
- Before installing the game to your platform, please read a user guide for your platform.
It contains more detailed instructions on the installation process.
- When ordering the games for your platform, please specify YOUR FIRST NAME AND LAST NAME only.
NO MIDDLE NAMES OR DEGREES ARE REQUIRED. This will help you avoid getting wrong codes in the future. Thank you in advance.
Q. How do I download and install your game on my Mac?
A. To download and install the game for Mac, please follow the instructions below:
- Click on the download link and download .sit archive.
- Unstuff it. If there's a game folder inside it, just start the game and enjoy it!
- If there's an .img file inside the unstuff file, please mount it using the DiskCopy utility or
any other equivalent program. Once the .img file is mounted you will see the game folder inside it.
- Please copy it to the hard drive of your Mac. Launch the game and enjoy it.